Privacy Policy
Last updated: 30 Nov, 2023
This Privacy Policy explains how the ZEX platform (“ZEX”, “we”, “us”, or “our”) collects, uses, stores, and protects information when you access or use the ZEX website, applications, and services (collectively, the “Services”).
By accessing or using ZEX, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Who We Are
ZEX is a decentralized digital asset trading platform that provides access to trading interfaces and protocol-level services. ZEX does not operate as a traditional centralized service provider and does not require users to establish a contractual relationship with a specific legal entity to access the platform.
If you have any questions regarding this Privacy Policy or data-related inquiries, you may contact us at:
2. Information We Collect
We collect the following categories of information:
2.1 Information You Provide to Us
- Email address (if you register using email)
- Account credentials (stored in encrypted/hashed form)
- Communications with our support team
- Any information you voluntarily provide to us
2.2 Wallet-Related Information
If you connect a Web3 wallet:
- Public wallet address
- Wallet connection metadata
- Wallet signature records used for authentication
We never collect or store your private keys or recovery phrases.
2.3 Transaction and Account Data
- Deposits and withdrawal records
- Trade history and orders
- Balances and account activity
- Internal transfers and platform interactions
2.4 Automatically Collected Data
When you use ZEX, we may automatically collect:
- IP address
- Device type and identifiers
- Browser type and operating system
- Log files and timestamps
- Usage data and interaction data
- Cookies and similar technologies
3. What We Do Not Collect
At the time of writing this policy:
We do not require KYC or identity documents
We do not collect:
- Government-issued IDs
- Government-issued IDs
- Passport or national ID information
4. How We Use Your Information
We use your data to:
- Operate and maintain the ZEX platform
- Provide and improve our services
- Process transactions and manage accounts
- Ensure platform security and prevent fraud or abuse
- Monitor risk and comply with legal obligations
- Communicate with you and provide customer support
- Analyze usage and improve product performance
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract with you
- Our legitimate business interests (e.g., security, fraud prevention, service improvement)
- Compliance with legal and regulatory obligations
- Your consent, where applicable
6. Blockchain Data Disclaimer
Blockchain networks are public and decentralized.
- Transactions you submit may be publicly visible on the blockchain
- ZEX does not control public blockchains
- We cannot modify, delete, or reverse blockchain data
7. How We Share Your Information
We may share your data with:
- Cloud and infrastructure providers
- Security and analytics providers
- Compliance, legal, or audit partners
- Law enforcement or regulators, when legally required
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Authentication and session management
- Security purposes
- Platform functionality and analytics
You may control cookies through your browser settings, but some features may not function properly without them.
9. Data Retention
We retain your information:
- As long as your account is active
- As necessary to provide our services
- As required to comply with legal, regulatory, or accounting obligations
We may retain certain data even after account termination where legally required or necessary for legitimate business purposes.
10. Data Security
We implement industry-standard security measures, including:
- Encryption
- Access controls
- Monitoring and logging
- Secure infrastructure and operational procedures
However, no system is completely secure, and we cannot guarantee absolute security of your data.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
To exercise your rights, please contact us at:
support@zex.finance12. International Data Transfers
Your information may be processed or stored in countries outside your country of residence, where data protection laws may differ.
By using ZEX, you consent to such transfers.
13. Protection of Children
ZEX is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will update the “Last Updated” date at the top of this page. Continued use of ZEX after changes means you accept the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact:
support@zex.finance